Process Mapping

Process mapping means making losses visible by drawing out how a task runs from start to finish. For example, whose hands does a quote pass through before it reaches the customer, where does it sit waiting, and how many times is the same information re-entered? Once the answers to these questions are on paper, it's clear what needs fixing without any debate.

First we map how the work really runs today, not how the written procedure says it should. In most companies there's a big gap between the two. We work this out by talking with your team and watching the work where it happens.

Then we look at how much of the total time goes to actual work and how much goes to waiting, approvals, fixing mistakes or searching for information. This comparison always produces surprising results and shows where to start improving.

Finally, we prepare the new flow showing how the work should run, along with a list of steps that can be automated. We deliver it with a priority list showing which change should be made when. If you'd like us to set up the automation too, we can continue with our automation tools service.