Google Review Management
We monitor your Google reviews, reply to each one on time and in the right way, make it easier to collect reviews from happy customers, and report fake and rule-breaking reviews to Google.
Someone choosing a business for the first time looks at its rating and reviews first. A complaint left unanswered, or a fake review that obviously came from a competitor, can turn that customer away at the door. We monitor your reviews every day, thank people for the positive ones and write calm, solution-focused replies to the negative ones. We prepare a link and a QR code that make it easy for happy customers to leave a review.
What's included
- Tracking every new review
- Replies to positive and negative reviews, written with your approval
- A QR code and sample message for asking customers for reviews
- Reporting fake and rule-breaking reviews to Google
- A monthly rating and review report
How we work
- Step 11 week
Review and goals
We review your site, your competitors and what your customers search for. Together we decide what we'll measure at the end of the month.
- Step 21-2 weeks
Planning
We prepare the SEO steps, the ad structure and the content calendar.
- Step 3Ongoing
Execution and improvement
We launch the campaigns, review the results every week and improve them. We turn off ads that don't work and shift the budget to the ones that do.
- Step 4Monthly
Reporting
Every month we show you what we did and how many leads and sales came in, in a simple report.
About Google Review Management
Google reviews are like your business's storefront online. Before calling you, customers see your rating, read the latest reviews and look at how you respond to complaints. A polite reply that offers a solution to a bad review often says more than the review itself.
In review management we track every new review. We write a short thank-you for positive reviews; for negative ones, we talk with you first and then reply with the right information. Replies are written in your business's voice, in a tone you've approved.
Happy customers often forget to leave a review. We prepare a QR code you can place at the register, on tables or on receipts, and a short message you can send customers on WhatsApp. That way reviews come in steadily, and a single bad review can't drag your rating down.
Fake reviews, insulting reviews and reviews that have nothing to do with you break Google's rules. We report them to Google with a reason and follow the process. We don't get a real customer's genuine complaint removed, though; nobody can honestly do that. Instead, we write a good reply to it. If you'd like us to manage your whole profile, this work is also part of local SEO.
Frequently asked questions
Can you delete bad reviews?
We can report fake, insulting or unrelated reviews to Google and ask for them to be removed; Google makes the call. We don't get a real customer's genuine complaint removed. Instead, we write a reply to that review that builds trust with everyone who reads it.
Who replies to the reviews?
We write the replies, but in your business's voice and in a tone you've approved. For a negative review, we talk with you first to find out what happened.
Do you write fake reviews?
No. Fake reviews break both Google's rules and the law; if they're caught, your profile takes the hit. We make it easier for your real customers to leave reviews.
What if I don't have a Google Business Profile?
We create your profile first. We also offer profile setup as a separate job.
Other services in SEO & Digital Marketing
- Google Business ProfileWe create, verify and fully complete your business profile so you show up on Google Maps. Address, phone, opening hours, services and photos.
- Local SEOWe work steadily every month so you rank near the top on Google and on the map for searches like 'dentist in Bakırköy' or 'plumber near me'.
- Visibility in AI Search (GEO)Work aimed at getting your brand mentioned in ChatGPT, Perplexity, Gemini and Google's AI summaries.
- Technical SEOWe find and fix the technical issues that keep your site from showing up on Google. Speed, mobile-friendliness and the information you give Google are all part of this work.
- Keyword StrategyA plan that shows what your customers type into Google to find you, and which terms you can beat your competitors on.
- Google Ads ManagementSetup and monthly management of Google Search, Shopping and Display ads. Our focus is how many sales every dollar you spend brings in.
- Meta Ads ManagementPlanning Instagram and Facebook ads, preparing the visuals and managing them monthly.
- Content MarketingBlog posts and guides that answer the questions your customers ask Google. As long as the posts stay live, they keep bringing in visitors.
Let's look at your ad accounts together.
We review your current campaigns and show you where the budget is being wasted. The first analysis is free.
Get a quote