Community Management
Replying to Instagram messages and comments on your behalf, and managing negative comments.
If someone who messages you to ask about prices doesn't hear back for hours, they write to another business. We reply to messages and comments within 4 hours at most on business days, in your brand's voice. We agree with you in advance on how to handle negative comments, and we resolve problems in private messages rather than in front of everyone.
What's included
- Replies to messages and comments (business days)
- An agreed-upon game plan for negative comments
- Removing spam and inappropriate comments
- A weekly summary
How we work
- Step 11 week
Kickoff and planning
We decide how your brand will speak, which platforms we'll prioritize and who we'll be talking to.
- Step 2Monthly
Content production
We prepare the monthly posting calendar and produce the designs and videos. Every piece of content goes live only after your approval.
- Step 3Weekly
Publishing and messages
We publish posts at the scheduled times and reply to comments and messages.
- Step 4Monthly
Reporting and improvement
Every month we report how many people we reached and what worked, and adjust the next month's plan accordingly.
About Community Management
A large share of the messages that come in through social media are questions from people close to buying: what's the price, is there an appointment available, how many days does shipping take? When these questions go unanswered, the customer quietly moves on to another business. In community management we reply to these messages on your behalf, in your voice and with your information.
On business days we aim to reply to messages and comments within 4 hours at most, and to urgent matters within 1 hour. At the start, we decide together with you how to answer which questions; anything we don't know the answer to is passed on to you right away. Every week we share a short summary of the messages that came in.
Negative comments are in full view of everyone, so they need careful handling. We clean up spam and insulting comments, give a polite reply to genuine complaints and move the conversation to private messages. We agree with you in advance on the tone to use.
Frequently asked questions
How quickly do you reply?
Within 4 hours at most on business days. For urgent matters, we aim for 1 hour.
Other services in Social Media Management
- Post & Carousel DesignMatching single-image and swipeable (carousel) posts that fit your brand's colors and style.
- Story DesignAnimated or static designs for Instagram and Facebook stories that fit your brand.
- Reels / Shorts EditingShort vertical video editing for Reels, TikTok and YouTube Shorts, from your existing footage or from our shoot.
- On-Site ShootsProfessional photo and video shoots at your business. Product, location and team content.
- Content Calendar & CaptionsA monthly posting plan and the caption for every post. What gets posted when is clear from the start.
- Social Media StrategyWhich platforms you'll be on, what you'll post, who you'll speak to and a plan for the first 3 months.
- Monthly Performance ReportA monthly report on how many people your accounts reached, which posts worked and how many people they sent to your website.
Let's talk about your social media accounts.
From content planning to reporting, we decide together which parts you want to hand over to us.
Get a quote